FREQUENTLY ASKED QUESTIONS
You Asked, We Answered
How long does it take for my order to be shipped?
All orders are processed within 1-2 business days. Orders are not shipped or delivered on holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
How many pieces come in one box?
Every fruit is different in size , depending on what size we get supplied from farmer!
Where are you located?
We are located in: 5116 Santa Monica Blvd, Los Angeles, CA 90029, USA
What states do you ship?
We ship to every state in the United States.
If I’m in LA how long it takes to be delivered?
If you order through the website usually arrives in one business day, but you can also order on Mercato delivery service.
What are your operating hours?
Our operating hours are:
Monday - Saturday, 9am - 6pm pacific
Sunday, 9am -5pm pacific
What is your shipping policy?
We do not ship to P.O addresses within the U.S., U.S. territories, and APO/FPO/DPO addresses.
Please try to be home on the day of delivery provided by tracking. We will not be responsible for fruit left on porch/mailbox or returned items back to post office.
What is your return/refund policy?
We do not guarantee refunds if your package was damaged or delayed by the USPS.
If your order arrived damaged, we ask you to send pictures the same day of how you received it and send it to firstname.lastname@example.org. We will deal every order individually depending on the case. We do not guarantee a refund but we will try to give you the best solution.
Why are your prices different from the store?
Prices are different in store due to many factors, main ones being more time spent to sort, package, and drop off merchandise at P.O.
How can I get free shipping?
All customers based within the United States will receive free shipping for orders of $100 and over.
What are the payment options?
Paypal seems to work best with us, we’re all secure this way!
Do you sell bulk/by the case?
Yes we do! Purchasing items by the case will save you money (bulk discounts available)