Policies

Refund Policy:

Thank you for your purchase from Sasoun Produce. As we specialize in providing fresh fruits, we do not accept refunds or exchanges due to the perishable nature of the items. However, we are committed to providing the best quality products and ensuring customer satisfaction.

If any item arrives damaged, we request that you email us at info@sasounproduce.com within 24 hours of receiving the order, with a photo of the damaged item and your order number. We will do our best to assist you and resolve the issue.

Please note that in order to be eligible for a refund or replacement for damaged items, you must contact us within the specified time frame and provide the necessary information as mentioned above. We may request additional information to process the refund or replacement.

We appreciate your understanding and cooperation in adhering to our refund policy. We strive to provide the freshest and highest quality fruits to our valued customers.

 

Privacy Policy:

At Sasoun Produce (www.sasounproduce.com), we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This privacy policy explains how we collect, use, and safeguard your personal information when you use our website.

Information Collection: We may collect personal information from you when you visit our website, subscribe to our newsletter, place an order, or interact with our site in any way. The personal information we may collect includes, but is not limited to, your name, email address, shipping address, phone number, and payment information.

Information Use: We may use the personal information you provide to process your orders, improve our website, communicate with you about our products and promotions, respond to your inquiries, and provide you with a personalized experience on our site.

Information Sharing: We do not sell, trade, or transfer your personal information to third parties without your explicit consent, except for the purpose of fulfilling your orders or providing services on our behalf, such as shipping and payment processing. We may also disclose your personal information when required by law or to protect our rights, property, or safety.

Data Security: We implement a variety of security measures to protect the confidentiality and integrity of your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.

Cookies: Our website may use cookies, which are small files that are stored on your computer's hard drive through your web browser. These cookies help us analyze and improve your experience on our site, track your preferences, and provide personalized content. You have the option to disable cookies through your web browser settings, but this may affect your ability to fully use our website.

Third-Party Links: Our website may contain links to third-party websites or services. These third-party sites have their own privacy policies, and we are not responsible for the content or practices of these sites. We recommend reviewing the privacy policies of any third-party websites you visit.

Updates to Privacy Policy: We reserve the right to update or modify this privacy policy at any time without prior notice. Any changes to this policy will be reflected on this page, and the updated policy will be effective immediately upon posting.

Consent: By using our website, you consent to the collection, use, and disclosure of your personal information as described in this privacy policy.

If you have any questions or concerns about our privacy policy, please contact us at info@sasounproduce.com

Thank you for trusting Sasoun Produce (www.sasounproduce.com) with your personal information.

 

Terms Of Service:

Welcome to Sasoun Produce (www.sasounproduce.com). By using our website, you agree to comply with and be bound by the following terms and conditions of use. Please review these terms carefully before using our site.

  1. Intellectual Property: All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is owned by or licensed to Sasoun Produce and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or use any content from our site without our express written permission.

  2. Use of Our Site: You may use our website for personal and non-commercial purposes only. You may not use our site for any illegal, fraudulent, or harmful activities, or in any way that may damage, disable, or impair our website or interfere with its functionality. You may not attempt to gain unauthorized access to our site, its servers, or any other systems or networks connected to our site.

  3. Product Information and Availability: We strive to provide accurate and up-to-date information about our products on our website. However, we do not guarantee the accuracy, completeness, or timeliness of the information. Product availability may vary and is subject to change without notice. We reserve the right to limit the quantities of products you may purchase on our site.

  4. Pricing and Payments: All prices on our website are in the currency stated and are subject to change without notice. Prices may not include taxes, shipping, or other charges, which will be added to your total order amount. We accept various forms of payment on our site, and by placing an order, you authorize us to charge the designated payment method for the total order amount.

  5. Shipping and Returns: We will make efforts to process and ship your order in a timely manner, but we do not guarantee delivery times. Shipping costs and delivery methods may vary and are subject to change without notice. Please review our shipping and returns policy on our site for more information.

  6. Disclaimer of Warranties: Our website and its content are provided "as is" and "as available," without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our site will be error-free, uninterrupted, or free of viruses or other harmful components.

  7. Limitation of Liability: In no event shall Sasoun Produce or its affiliates, partners, or employees be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the products purchased from our site, even if we have been advised of the possibility of such damages.

  8. Changes to Terms of Service: We reserve the right to update or modify these terms of service at any time without prior notice. Any changes to these terms will be reflected on this page, and the updated terms will be effective immediately upon posting.

  9. Governing Law and Jurisdiction: These terms of service shall be governed by and construed in accordance with the laws of the Los Angeles, CA, without regard to its conflict of law principles. Any disputes arising out of or in connection with these terms shall be resolved exclusively in the courts of Los Angeles, CA.

If you have any questions or concerns about our terms of service, please contact us at info@sasounproduce.com

Thank you for using Sasoun Produce (www.sasounproduce.com).

 

Shipping Policy:

 

Thank you for choosing Sasoun Produce (www.sasounproduce.com) for your fruit purchases. We strive to provide fast and efficient shipping to ensure that you receive your order in a timely manner. Here's what you need to know about our shipping policy:

  1. Shipping Methods: We primarily use overnight shipping for almost all items, unless otherwise stated in the product description or banner. We want to ensure that the fruits you order arrive as fresh as possible. However, please note that some items may have different shipping options or delivery times mentioned in their description or banner, and you should review this information before placing your order.

  2. Non-Responsibility for Items Sent Back or Left Outside: We are not responsible for items that are sent back to us or left outside after delivery. It is the responsibility of the customer to ensure that someone is available to receive the package or to provide accurate shipping information during checkout. We recommend monitoring the tracking information provided and making necessary arrangements to receive the package promptly.

  3. Non-Responsibility for Weather-Damaged Items: We are not responsible for items that are damaged due to adverse weather conditions such as extreme heat or cold during transit. Some fruits are sensitive to weather conditions and may perish or spoil if exposed to unfavorable weather. We will take appropriate measures to package the items to the best of our abilities, but we cannot be held liable for any damage caused by weather during transit.

  4. Notification of Issues: If you encounter any issues with your order, such as damaged or spoiled fruits, please notify us within 24 hours of delivery. To assist us in resolving the issue, please provide a photo of the damaged fruits along with your order number. We will do our best to work with you and find a satisfactory solution.

  5. Contact Information: If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at info@sasounproduce.com. We value your satisfaction and will strive to address any issues in a prompt and professional manner.

Thank you for choosing Sasoun Produce for your fruit purchases. We appreciate your support!

 

Contact Information:

Website: www.sasounproduce.com

Phone: 323-928-2829

Email: info@sasounproduce.com

Address: 5116 Santa Monica Blvd, Los Angeles, CA 90029

We value your feedback and are committed to providing excellent customer service. If you have any questions, comments, or concerns, please do not hesitate to contact us through the above channels. Our team at Sasoun Produce is here to assist you and ensure your satisfaction with our products and services. Thank you for choosing Sasoun Produce!

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